Return & Refund
Return & Refund Policy
At GemsCrowd, we aim to ensure your complete satisfaction with every purchase. If you’re not entirely satisfied with your gemstones, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
- Return Period: You have 14 days from the date of delivery to request a return.
- Return Process: To initiate a return, please contact us at gemscrowd@gmail.com with your order details. Once your return is approved, we’ll provide you with the return address and instructions.
2. Refunds
- Inspection and Approval: Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be issued to your original payment method within 7-10 business days. Please note that processing times may vary based on your bank or payment provider.
3. Non-Refundable Items
- Custom orders and items that have been altered or specifically tailored to your requirements are non-refundable, as they are made specifically for you.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with a photo of the damage. We’ll work with you to resolve the issue, either by offering a replacement or a full refund.
5. Exchanges
We currently do not offer direct exchanges. However, you may return an eligible item for a refund and place a new order for the desired product.
Contact Us
For questions about returns or refunds, please reach out to our team at gemscrowd@gmail.com or by phone at +91 9660981772. We're here to ensure a positive experience and address any concerns you may have.
Thank you for choosing GemsCrowd!